FAQs

Find clear answers to common questions about Nightlooms products, materials, safety, shipping, payments, and privacy. Our FAQ page provides quick, reliable information to help you shop with confidence and enjoy a seamless experience.

1. Are your products discreet and safe to use?

Yes. All Nightlooms products are designed with privacy, safety, and comfort in mind.
We use body-safe materials such as medical-grade silicone or certified safe components. Each product is quality-checked before shipping.

2. Will my order be shipped discreetly?

Absolutely.
All orders are shipped in plain, unmarked packaging with no product names, logos, or adult references visible on the outside.
Your privacy is fully protected.

3. What will appear on my credit card statement?

The charge will appear as a neutral business name, not referencing adult products or Nightlooms explicitly.

4. Where do you ship from?

Orders are shipped from our international fulfillment centers.
Depending on your location, your package may ship from Asia or a nearby regional warehouse to ensure faster delivery.

5. How long does shipping take?

  • Processing time: 1–3 business days

  • Estimated delivery time: 7–10 business days (may vary by country)

Please note that customs clearance or holidays may occasionally cause delays.

6. Do you ship internationally?

Yes, we ship to most countries worldwide.
If you are unsure whether we ship to your location, feel free to contact our support team before placing an order.

7. Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number by email.
Tracking updates may take 24–48 hours to appear after dispatch.

8. What if my package is delayed or stuck in customs?

International shipping sometimes involves customs inspections.
If your package is delayed, please contact us — we will assist you and coordinate with the carrier when possible.

9. What is your return policy?

We offer a 30-day return policy for eligible products.

Due to hygiene and safety reasons:

  • Used or opened intimate products cannot be returned

  • Only unused, unopened items in original packaging are eligible

Please contact support before returning any item.

10. What if I receive the wrong or defective item?

We sincerely apologize if this happens.
Please contact us with:

  • Your order number

  • Clear photos or videos of the issue

We will arrange a replacement or refund as quickly as possible.

11. Are your products beginner-friendly?

Yes. Many of our products are designed with adjustable modes and intuitive controls, suitable for both beginners and experienced users.
Please always read the user instructions before first use.

12. How should I clean and store my product?

  • Clean before and after each use with warm water and mild soap or toy cleaner

  • Allow it to fully dry before storage

  • Store in a cool, dry place away from direct sunlight

Proper care helps extend product life and ensures safety.

13. How can I contact Nightlooms support?

You can reach us anytime at:
📧 Email: support@nightlooms.com

Our team typically responds within 24 hours on business days.