Returns/Refund Policy
Returns & Refund Policy
We offer a 30-day return policy for customers in the United States and selected international regions.
Eligibility for Returns
You may request a return within 30 days of delivery if:
- The item is defective, damaged, or incorrect
- The item is unused and in its original packaging
How to Start a Return
- Contact our support team at support@nightlooms.com with your order number
- Provide photos (if applicable) to help us process your request faster
- Our team will confirm eligibility and provide return instructions
Return Shipping Costs
- If the return is due to our error (wrong or defective item), we cover return shipping costs
- For other returns, customers are responsible for return shipping fees
Refund Process
- Refunds will be issued to the original payment method within 3–5 business days after we receive and inspect the returned item
Important Notes
- Items returned without prior approval may not be accepted
- Due to hygiene reasons, certain products may not be eligible for return once opened