Shipping policy

Thank you for shopping with Nightlooms.
This Shipping Policy explains how orders are processed, shipped, and delivered.

📦 Order Processing Time

  • Orders are typically processed within 1–2 business days

  • Orders placed on weekends or holidays will be processed on the next business day

  • You will receive a shipping confirmation email with tracking information once your order has been dispatched

🌍 Shipping Destinations

We currently ship to:

  • United States

  • Canada

  • Europe

  • United Kingdom

  • Australia

  • Selected international countries

If you are unsure whether we ship to your location, please contact our support team before placing an order.

🚀 Shipping Methods & Delivery Time

Estimated delivery times (after dispatch):

Region Estimated Delivery Time
United States 7–12 business days
Canada 8–14 business days
Europe 8–15 business days
Australia 8–15 business days
Other Countries 10–20 business days

⚠️ Delivery times are estimates and may vary due to customs clearance, local carriers, or peak seasons.

📬 Discreet Packaging

Your privacy is very important to us.

  • All orders are shipped in plain, unbranded packaging

  • No product name or adult-related content appears on the label

  • Sender name is discreet and non-identifiable

🧾 Customs, Duties & Taxes

  • International orders may be subject to customs duties, VAT, or import taxes

  • These charges are determined by local customs authorities

  • Customers are responsible for any applicable fees

Nightloom is not responsible for delays caused by customs clearance.

🚫 Incorrect Address & Failed Delivery

Please ensure your shipping address is accurate.

Nightloom is not responsible for:

  • Incorrect or incomplete addresses

  • Failed delivery due to customer error

  • Packages returned due to refusal or unclaimed delivery

If a package is returned to us, reshipping fees may apply.

📦 Lost or Delayed Packages

If your package appears delayed or lost:

  1. Contact us with your order number

  2. We will help you check with the courier

  3. If confirmed lost, we will offer a replacement or solution based on the case

📌 Please note: shipping delays caused by customs, weather, or carrier issues are beyond our control.

📞 Contact Us

If you have any questions about shipping or delivery, please contact us:

📧 Email: help@nightlooms.com
🌐 Website: www.nightlooms.com